FleetConnect is the leading Irish provider of award-winning wireless communications products and services. We try to help our customers understand every aspect of the services that we provide and help them have a better understanding of what it is they are buying.
The following are some of the most common questions we are asked.
Times for installation can vary. It will depend on the make and model of the coach. Once we get access to the coach installation of a device can take between 1 – 1.5 hours per vehicle.
When you sign up with us you are immediately assigned an account manager who monitors your account and informs you when there is a problem. We can either fix this problem remotely or have one of our skilled Engineers assigned to service the vehicle for you.
Vehicles are sold all the time in this industry. There are a number of options available when a coach is sold. If the unit is a rental, there is the option to return the device after the agreed rental period. If the unit is a purchase, the unit can be sold with the coach to a new customer who can contact us to avail of Wi-Fi if they wished.
We cannot guarantee UK roaming. Our SIM cards are supplied by 3Ireland which is for use in the Republic of Ireland only.
There are several marketing tools that can be used which will help you learn more about your passenger’s needs. Passenger information can be collected through a registration process or surveys hosted on your customised passenger Wi-Fi portal.
Marketing offers can be pushed to returning passengers, opening up an additional advertising revenue stream for operators.
Yes they can.
Yes. Customers can email us on firstname.lastname@example.org between working hours 8.30am until 5.00pm. After those hours you can contact us at any time, 24/7, on 0818 333 388 and we will be able to assist you 7 days a week.
The Wi-Fi service you offer to your passengers can be a free or paid for service. The service can be further enhanced through infotainment and it can be updated frequently so there this will be keep experiences fresh for returning customers.