The Help Desk

The reality is sometimes people experience problems getting connected. If you are a passenger experiencing problems, please try the following: –


  • Forget the network and re-join
  • Clear your cache, history and cookies on your browser.’s-Cache

  • Do not use the autofill option. Always fill out required fields manually.
  • Accept the terms and conditions.


If you are still having problems getting connected you can contact us at from 8.30am until 5.00pm. Alternatively, you can contact our helpline on 0818 333 388 at any time including weekends.


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Have a look at our How To Buy section or get in touch